Returns and exchanges

I gladly accept returns


Contact me within: 3 days of delivery
Dispatch items back within: 7 days of delivery

 

I don't accept exchanges or cancellations


But please contact me if you have any problems with your order.

 

The following items can't be returned or exchanged


Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders
Items on sale

 

Returns and exchange details


We are open to refunds on all in stock items except for prior stated exceptions . Buyer is responsible for return shipping and only the price of the item will be refunded
- the customer must indicate for customs that the shipment is a return of goods and the value 1$.
For free shipping items: an amount of 20.00$CA will be deducted for restocking costs.

-----I constantly improve products for customers (based on changes asked for or special orders received and that are a benefit to all customers to better the product they purchase)
*Items may vary from pictures occasionally because of the modifications made to adapt products to make them more flexible or more adapted to their intended use

The cost of lost or damaged packages over $100 will be covered by shipping insurance. The buyer will help in answering questions and send pictures asked by shippers insurance. The buyer will be kept informed of refund information, product will either be refunded or remade. Secondary shipping is the responsibility of the buyer.

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